Matt G.

After I install my last refrigerator water filter, I order replacements so that I am not caught without them in a few months when it's time to change it out again. I ordered a two-pack of WF289 from FactoryOutletStore and they arrived in a timely manner. Unfortunately, when it was time to replace the water filter (3 months later) it leaked from around the filter causing water to drip through my refrigerator and onto the floor. I removed the new filter and installed the second new one and that one leaked as well. I installed the old filter and there was no leak, so clearly something went wrong during the manufacturing of the WF289. No problem, I thought, I will just call FactoryOutletStore and have them send me another two-pack as the ones they sold me were defective. The "customer service" lady told me that their return policy is only 1 month and there was "nothing they could do", so I ask to speak with her supervisor. After waiting for several minutes the lady came back on and said that her supervisor would call me back. The supervisor never called.

My $46 mistake with FactoryOutletStore was a one-time occurence as I have no patience for companies that do not back what they sell. Surely they did not expect me to "test out" the two filters so they I could made the return deadline... or maybe they did. Or, maybe they just don't give a... hoot. I'm thinking it's the latter!