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Matt C.

Contributor Level

Total Points
81

1 Review by Matt

  • WebstaurantStore

7/17/19

Concerning: Regency 10" x 14" x 10" 16-Gauge Stainless Steel Three Compartment Drop-In Sink with 10" Faucet

Customer service stands behind defective product: The sink has bent edges that would leave an air gap after being installed. Customer service tells me: "My product specialists team let me know that this sink is intended be used in the cleaning area of a restaurant where the look of the unit does not matter. It is not intended for a residential setting." Looks does matter in my commercial kitchen where the quality of the kitchen is in part a reflection on me.

Customer service goes on to say: "They are standing by that the bowing of this unit is standard. The bowing of the sink can be corrected by adding caulk around the edges once it is installed." This will be an ongoing sanitation and maintenance nightmare for a commercial kitchen. "Bowing is standard?" Seriously? A professional plumber refused to install this sink because of the bow and the fact that the sink is not designed per standard that would allow for proper installation thus removing any bowing. This sink only has four threaded posts, one on each corner, to secure the sink to the counter.
Note that the WebstaurantStore site product pictures show straight edges, not curved.?

https://www.webstaurantstore.com/regency-/*******@Emily A.,

Yes, I think WebstaurantStore should look into it. The answer that a defective sink is acceptable is totally unacceptable. It's like going to buy a car and the salesman telling the buyer, 'the car is supposed to have dents. These are meant for...'

That's insane and pushing a defective product is very bad business practice.

The solution is to either stop selling the sink or have the supplier change their poor manufacturing practice and deliver proper sinks.

Review the messages WebstaurantStore sent me. "Must be installed by a professional plumber' but a professional refused to install the defective sink because of the curved edges that would leave an air gap, and because it isn't designed to be installed properly.

Again, WebstaurantStore should not be selling crap.

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Web A. – WebstaurantStore Rep

Thank you for your review, Matt. I am sorry to see that your sink arrived in that condition! With sinks such as these, their intended use is for the back of the house and our products team did confirm that this is standard for this type of sink and it would still be completely functional in that condition. I am happy to look into this situation further with you and see what sort of resolutions have been offered at this point, but I am unable to do so without further information or the order number. If you could email us at Help@WebstaurantStore.com with the order number and put it to the attention of Emily A, I would like to look into this with you.

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