Matt B.

Forte Trinity offered a £1800 pa SEO package that includes - 'monthly reporting/adjustment and hosting' (this is on the invoice). We were told we would get reports before we signed up and at no time were we told the monthly reporting was for internal use only. In the 12 months I have had two emails from Forte - one for a report that I chased (September 2019) and the second to renew the subscription. We have had no other reports and no contact so the service is none existent as far as we can tell. Having complained I have been offered -'higher level of optimisation which would increase your chances for better rankings and you would receive monthly reports'. I thought this was what I was paying for but apparently there are different levels of service - I must have paid £1800 for the service that does nothing - silly me. It is difficult to measure SEO without reports and we would never have signed up to something that did not include them. However it turns out we did - and the results of the SEO work?... I will leave you to guess! I will never use them again even though they have offered 'another' 12 months SEO for free.