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Overall, the service is decent as long as you don't need help. If you do, forget it! There is only one way that I have found to contact them - a "Call Help" button in the Netflix app. No ail. No chat. Only a call. And when you press the Call button, it asks if the call can be recorded. If you choose No, it will not make the call! This leaves me with absolutely NO way to contact them. This is the stupidest decision I've ever known a business to make.
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