Matt B.

Ordered the "In Punk We Trust" T-shirt. I usually wear XL in T-shirts, but I discovered the hard way that due to the print on the front of the shirt, I needed to order one size up. Talked to someone on the phone about exchanging it, and he was very cordial and went through everything necessary for me to get an XXL size shirt. We went through the steps of ordering over the phone so that I would be guaranteed to get an XXL shirt since their merchandise for the more popular wrestlers tend to go quick. So I'm charged full price, and he let me know that I'd be credited for the other shirt. When I saw the charge, it included the shipping charge, so I was worried I'd have to hassle with them again about being charged twice for shipping since their policy for refunds is that you're refunded the price on the site, not the shipping. However, when I was credited, I was credited the full amount plus shipping, so I only had to pay for shipping once since this was an exchange. So in a nutshell: I order a second shirt, pay what it costs on the site plus shipping, then got credited for the original shirt, including the shipping charge on that one so that I'm not charged for shipping twice. Hope that all made sense. In any event, they got me taken care of, and now I'm just waiting for the XXL shirt to arrive in the mail. BTW, very fast shipping, I must say, and that's without ordering special shipping.