Matt A.

Booked a car through RentalCars.com that included a $600, oneway dropoff fee since we were picking it up in Lefkada and dropping off in Athens. When we arrived at the airport, the line was about 15 people long, the counter was chaos and not a single person in line was processed in the 30 minutes we stood there waiting. Since we had to catch a ferry, and other rental companies were wide-open, I rented a car from Hertz. I immediately emailed RentalCars.com to inform them we could not pick up the car and ask for a refund. They refused, saying i had not followed their terms and conditions. The fact that my car was not available when i was supposed to pick it up makes that unfair. However, even if I could choke that down, the fact that they also refused to refund my one-way fee for a car that I never took anywhere and, therefore, did not incur any one-way delivery or recovery costs is just STEALING! This company is rotten, and every review I have read since makes it clear that is how they operate. Buyer beware! You will NOT get what you paid for (and possibly not get anything at all, like I did).