- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Delivery from an European Warehouse didn't go in days as promised but was delayed by weeks. I had to complain many times for the delivery finally to be proceed.
Then 8 months after delivery, the product (robot vacuum cleaner Roborock S55 Xiaomi) stopped working, due to quality issues. The seller on Aliexpress (Chinese Intelligence Store / Store-ID *******) is willing to send me a spare part (without proper check of the problem), which I would have to install myself. They even request me to pay the shipping costs for the spar parts. European Laws guaranty products again defects for 2 years. There is no way to negotiate with the seller, he refuses to apply proper guaranty.
Aliexpress has no customer service to escalate the issue.
Really disappointing.
I strongly advise not to purchase at Zoara!
On their website, Zoara promises a life time waranty. This is a lie. They refuse to replace my jewelry, being defect after 6 months.
Deeply disappointing. Best regards,
Mathieu Mercier
Mathieu hasn’t received any votes.
Mathieu hasn’t received any thanks yous.
Mathieu doesn’t have any fans yet.
Mathieu isn’t following anybody yet.
Empty.
I bought a Samsung s23 ultra from aliexpress, but when i got it, it can,t work with my sim card,...
Sizes are wrong... nothing fits. When you contact them WITH pictures of the received goods, they...
Mathieu, We are sorry to hear that there was an issue with your order. Michelle and the rest of the Zoara team are so happy that we were able to resolve the issue together. We are at your service until you are completely satisfied with your Zoara experience.