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Mathieu M.

  • 2 Reviews
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Business, Shopping

Member since April 2016

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2 Reviews by Mathieu

Delivery from an European Warehouse didn't go in days as promised but was delayed by weeks. I had to complain many times for the delivery finally to be proceed.

Then 8 months after delivery, the product (robot vacuum cleaner Roborock S55 Xiaomi) stopped working, due to quality issues. The seller on Aliexpress (Chinese Intelligence Store / Store-ID 412759) is willing to send me a spare part (without proper check of the problem), which I would have to install myself. They even request me to pay the shipping costs for the spar parts. European Laws guaranty products again defects for 2 years. There is no way to negotiate with the seller, he refuses to apply proper guaranty.

Aliexpress has no customer service to escalate the issue.

Really disappointing.
I strongly advise not to purchase at Zoara!

On their website, Zoara promises a life time waranty. This is a lie. They refuse to replace my jewelry, being defect after 6 months.

Deeply disappointing. Best regards,
Mathieu Mercier
Zoara M. – Zoara Rep
Mathieu, We are sorry to hear that there was an issue with your order. Michelle and the rest of the Zoara team are so happy that we were able to resolve the issue together. We are at your service until you are completely satisfied with your Zoara experience.

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