Mathew G.

Hi!

I am sorry to hear that there is a connection issue that causes lag. Please contact us at support@chess.com with your username and we will work with you to improve your experience. We do NOT want players to have a difficult time because of connection issues.

If you could send the username of opponents you suspect of using computers to win, we will submit a report on these players and our cheat detection team will analyze their games for potential use of outside assistance from computer engines. Chess.com invests a lot of staff, time, and resources into making sure that people cannot cheat and use outside help during games. We also encourage players to report opponents who they suspect of cheating, and we thoroughly investigate these individuals to make sure that they are playing according to the rules.

You can report players for potential cheating directly. Please go to their profile page and click the exclamation point icon below and to the far right of their profile picture. Then you can submit a report on this player. You can learn more about our cheat detection efforts here: https://tinyurl.com/y5fcxb6w.

You can also report your opponents for inappropriate behavior. We work to make sure that Chess.com is a safe, appropriate environment for all players. If players are found to be in violation of the community policies (https://www.chess.com/community), they may face penalties like being muted or even a potential account closure.

If you are ever again concerned about possible cheating or abusive players, please let us know here or at support@chess.com. Please also feel free to send us any questions or suggestions that you may have.

Thank you!
-The Chess.com Team