For Business
Write a Review For Business Write a Review
Thumbnail of user mathewc73

Mathew C.

Contributor Level

Total Points
91
0
1

1 Review by Mathew

On the Beach

  • On the Beach

“Con artists”
5/31/20

Hotel is closed due to Corona virus so they are unable to provide the holiday we paid for but refused to cancel holiday and have cancelled hotel and are still making us pay for flight's they also cancelled our atol protection we took out when we got the holiday. I've tried calling the premium rate number several times and automated calls just talk for ages then cut the call off.

I have emailed several times to resolve this and my emails have been ignored if they don't refund my money I will be taking this to the small claims court.

AVOID AVOID AVOID

This company needs to shut down

UPDATE 31/05/2020
My bank has since refunded me and now they are disputing it to try and keep my money when they haven't provided me with any service vile company DO NOT USE THEM

  • Comments (0)
  • 15.4K Views
Helpful  (11)
Thank you
Thumbnail of user joshuac473
Joshua C. – On the Beach Rep

Hi Mathew, I am sorry to hear about this. Unfortunately if flights are still scheduled to operate, we are unable to offer a refund for them. Thanks, Elliott

Mathew Has Earned 11 Votes

Mathew C.'s review of On the Beach earned 11 Very Helpful votes

Mathew hasn’t received any thanks yous.

Mathew doesn’t have any fans yet.

Mathew isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user agnez1
Agne Z. reviewed On the Beach
3/21/24

Thanks for ruining family Easter break holiday. Just want to share my recent experience with on...

Thumbnail of user danwassall1983
Dan W. reviewed On the Beach
1/23/24

Awful, awful, awful. Lied about the booking, stole my money when I complained, tried to charge me...