mathewc73

Mathew C.

Contributor Level

Total Points
91

1 Review by Mathew

5/31/20

Hotel is closed due to Corona virus so they are unable to provide the holiday we paid for but refused to cancel holiday and have cancelled hotel and are still making us pay for flight's they also cancelled our atol protection we took out when we got the holiday. I've tried calling the premium rate number several times and automated calls just talk for ages then cut the call off.

I have emailed several times to resolve this and my emails have been ignored if they don't refund my money I will be taking this to the small claims court.

AVOID AVOID AVOID

This company needs to shut down

UPDATE 31/05/2020
My bank has since refunded me and now they are disputing it to try and keep my money when they haven't provided me with any service vile company DO NOT USE THEM

joshuac473
Joshua C. – On the Beach Rep

Hi Mathew, I am sorry to hear about this. Unfortunately if flights are still scheduled to operate, we are unable to offer a refund for them. Thanks, Elliott

Mathew Has Earned 11 Votes

Mathew C.'s review of On the Beach earned 11 Very Helpful votes

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