Masmino J.

I have been a loyal customer and have purchased loads of clothes online earning VIP status. However, that status was short lived as August and September 2021 I have experienced unexpected dodgy sales and poor customer service. First, I bought an item online sale and paid for the good. I waited for the item to arrive but nothing for weeks. When I called to check and trace, I was told the item was sold out! Second incident happened the same where I bought addidas trainers size 10. However, I was sent baby trainers (size 1). I was really angry. As if not enough, on 03/09/2021, I bought puffer superdry jacket on offer and paid online as I have online account. The item was supposed to be delivered at local store in Stockport on 08/09/21. However, that did not happened and no update about the progress. On 10/09/21 I contacted customer services to trace item progress but was told the item was in the warehouse ready to be dispatched. Couple of days later, I called again to check but was told "sorry the item you ordered has sold out". I was disgusted and upset. I demanded to speak to a duty manager. I was put through another customer service officer who wrong the first colleague I spoke to. I was told the item was not sold out but was lost at warehouse. How can goods ordered and paid for get lost or sold out! I don't get it. I think staff members who are dealing with online orders are playing the games. Good quality items with reasonable prices online are mishandled by dodgy sales staff. Though I have been a loyal customer with hundreds of clothes bought from them, the above-mentioned incidents angered me and I will never go back to next nor encourage friends and families to shop at next anymore. Shame on them!