I'd like to commend Sylvia Aplicador for her tenacity and excellent communication. It took several emails, but she was able to solve my problem with the seat covers for our Featherweight Wheelchair. We just returned from vacation, and I'm glad to report that the Featherweight Wheelchair is the ONLY way to negotiate airports and travel. Based on the products and customer service, I wouldn't hesitate to make future purchases with 1800wheelchair.com!