The supervisors and managers are horrible. They give you a format to follow, but people come with different problems and needs. They micromange everything, if you do not follow the script they will kick you off. They do not seem to care about the people just their agenda. They have no idea how to provide support. The company was called out on not addressing the racial issues and sweeping under the rug, they had to come up with an apology. Please don't text in, just know there is nothing wrong with you and practice self compassion.