I purchased an item six days ago. I received the item but was never provided with an order #, a receipt or other proof of purchase, credit card receipt, etc. I have contacted them over and over but since their rep neglected to get my contact phone/email, they are refusing to provide documentation to me. The item comes with a guarantee and is covered by their liberal holiday return policy but since I have no receipt, I am at their mercy if it needs to be returned.
This is HSN's error and they are refusing to correct it. I will never purchase from them again.