Thumbnail of user maryu24

Mary U.

Contributor Level

Total Points
167

2 Reviews by Mary

  • Omega Walk

6/5/23
Verified site experience
  • PurseValley

4/12/17

I took a chance, ordered a Louis Vuitton purse. It came right away, however the handle was broken. Called company and sent pictures. They offered me $50 store credit and replacement handle and handle parts. I had to wait 2 1/2 weeks for the replacement parts. When they arrived the part that was broken was not sent to me. Talked to company representative and was offered a $50 refund on my credit card and again they would send me replacement parts. Ok, ready for this if I take the $50 refund I loose the store credit that was originally given to me. I asked them to let me keep the store credit and give me another credit and they refused. I like the purse that I received, but it can't be used the way it is. I've had the purse for approx. 4 weeks just sitting on the chair. Now I will have to wait another 2+ weeks for the replacements to arrive. Purse valley does not care about their customers. Believe all of the bad reviews because they are written by actual customers. I read them but thought I'd give them a chance. Please learn from my mistake.

Mary Has Earned 7 Votes

Mary U.'s review of PurseValley earned 7 Very Helpful votes

Mary hasn’t received any thanks yous.

Mary doesn’t have any fans yet.

Mary isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user stephaniew2119
3/27/24

I like the shoe colors

Thumbnail of user ellenr476
3/27/24

User friendly website