If you have an issue with a product, forget about it being resolved. They simply do not care. I paid over $200 for a Miseno medicine cabinet. It has adjustable shelves. Once it was installed by a professional, I tried to move the shelves. I unscrewed them and attempted to raise/lower them according to my needs. No luck. It's impossible. I'm out $375. I have a large cabinet on my bathroom wall, and I have 3 glass shelves sitting on the floor. After 3 emails, and about 3 hours on the phone, I received a $37 credit. And I still have no usable medicine cabinet.