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Yes, I do understand the return policy, however when you are under the impression that it is 2 cars with a track and it's Christmas time, you think to maybe 'wait' for the track to come in another shipment. When all the festivities are over and you realize that your Grandsons do Not have a really awesome present, the 30 days to send it back are long gone.
I find that quite a few of the items are not exactly as advertised. You Really have to look at the sizes of some of the items as well, what is included. I. e. Sure looked like I was bidding on a "Track with cars" for my 2 grandsons (bought 2), and all that came were 2 cars? Quite useless, if you ask me. Where's the track? I can't find it.
Shipping does take a while.
Prices - if you win a decent bid - are great, however, it seems that the same people are bidding on Exactly the same thing I am each and every time. Is there a block of people in your employ, who are continually checking the bids, so that the bid goes higher and higher? I used to keep bidding, but then it seemed like it was a game on the other end. I stop when I see the same name(s) on an item who were bidding agains me on the previous item(s). Just my opinion.
Hi Mary,
Thanks for responding to Tophatter's experience survey and we apologize we did not meet your expectations.
Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Also, Tophatter is absolutely a real auction and fair bidding process. Please note that the timer is 90 seconds, and it resets with every bid.
If you need assistance, please reach out our dedicated customer support team via email 24 hours/day, with response times less than 2 hours: http://tinyurl.com/h7xokwj
Thank you and regards,
Graciela
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Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
Hi Mary,
We are terribly sorry to hear this. Please contact directly our Customer Support Team and provide them with the correct order number so we can investigate.
We can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you.
Warm regards,
Graciela