I ordered and paid for Press-On veneers on 1/19/11. I have talked with Laurie, sales/marketing director, numerous times and received excuse(lie) after excuse(lie). Today is 7/12/11 and I still have not received the veneers or any communications from them. A delivery date could never be obtained by me or my credit card company. For a dental lab that provides so many diverse services to be so inept/dishonest is incomprehensible. The president of this company advertises that he wants to know of any problems or improvements that he can make to improve service, so I emailed him, and just like Laurie, No Response. They took my good faith money and act like they do not need to refund or provide a finished product. What a way to run a business. Many others have reported them for the same/similar problem. Do your research and stay away from this company.