Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your collaboration.
Dear Mary,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your collaboration.
Best Regards
Dresslily Customer Service