Mary O.

I ordered shoes. Although I ordered my correct size they were too small. To return them was so complicated. Firstly the frustration of trying to connect with the company then I had to wait days maybe more than a week for a reply. They only correspond by email. They told me I had to first return the shoes, then they would issue me a voucher, then I could order a bigger size. But if I had done this the postage was going to be so costly I would have ended up paying double for the shoes. I sent back the shoes but I wish I had kept them and given them to a charity shop because as it stands I have neither the shoes nor the money. It was just too expensive to order the right size! Shoes cost £25 plus £21 shipping plus £10 return postage. I took the loss of over £50 rather than spend even more money. This is a very bad company to buy from, please do not go there.