Mary M.

I order from Loveknitting (lovecrafts) all the time. At least once a month. They run coupons all the time and if you order, you will get an appreciation coupon via email or included with your order... usually for 20% off your next order. They also run specials on the different yarn brands like Juniper Moon, Anzula, Cascade, etc. Yarn is great quality, packed well inside organza bags. I normally almost always get my orders within 4-5 days of ordering but on my last order, my parcel sat and sat at the local distribution center for almost a week. I emailed Lovecrafts to alert them to the fact that my parcel still had not arrived by the estimated date specified on the OSM tracking page and they initiated a search for my parcel. Karina O with Lovecrafts was wonderful. She sent me daily updates via email until the package was found and out for delivery. I would recommend Lovecrafts to anyone who loves to knit.

Big shoutout to Karina O at Lovecrafts... THANK YOU!

I have ordered from Dermstore for years. They have great products at a great price if you buy during a sale. I have never had a problem with receiving my orders in a prompt manner. Sometimes, instead of price promotions, they will offer fantastic gift with purchase sometimes. On December 25,2021, Dermstore had a great gift with purchase, it was a beautyfix box worth over $100 of products that was free if you placed an order of over $100. I placed an order of $108 which I got promptly but I got a backorder notice on the free beautyfix box. Then several weeks went by and on January 8,2021, I got another email from Dermstore saying they were sorry that the Beautyfix box was so significantly delayed. I never heard anything again. I contacted Dermstore in February and the Customer Service rep was super nice and say the Beautyfix box was stopped from being fulfilled and that she would resubmit it. It is now the middle of March and I'm pretty sure I am not getting the beautyfix box. I never would have placed the order originally if it were not for the free beautyfix box. I'm sure they got lots of people to place orders and then could not fulfill the promise of the free beautyfix box because it would have been very costly and they realized that so they simply did not ship the free gift. They no longer had any incentive to do so, since they already had the customer's money and shipped what they order. This was a free gift and they felt they could reneg on it if they deem it no longer practical. This is dishonest and shoddy business practice and I will no longer order from Dermstore ever again.

I think a picture is worth a 1,000 words. I ordered this plastic organizer cart from Staples... price is $51.99 so not exactly dirt cheap. I found it sitting in the middle of the sidewalk in front of my house at around 4:00 this afternoon and this is how it looked... no wrapping whatsoever, and banged up from having slammed into everything in whatever truck it came in. It was also filthy dirty. By the way, no one rang the doorbell when they delivered it... maybe they were afraid I was going to refuse it. Shame on you Staples!

If you pay for a subscription, good luck trying to access the site to actually download any pictures. The site is always down when I try to access it. There is NO customer service. You will lose your credits if you don't use them yet you can't use them because the site is always down!