mary m.

These people do not do how to do the math and treat their customers. I ordered from Costco for 39$. The order was delivered at the wrong address. I called and asked to re-issue the same order, and I was told I was to receive a 5$ credit. The second order came: NONE of the items that I had initially ordered at the beginning was available, and one of the items was NOT delivered at all. The price of this second order therefore went down to 27$ (minus the non-delivered item, without the 5$ refund). The next day I received the receipt for the order which again showed the 39$, thus NOT reflecting either the item that it was not delivered NOR the 5$ credit. I called again. The genius "supervisor" put up an argument that given that I had not been charged for the second re-deliver (the 27$) everything was correct. It took a lot of effort to explain the math to this woman, that I should not have been charged 39$ because one of the items was not even delivered and the 5$ credit was not applied. Horrible service, horrible customer service. It's not about the 10$ it is about the principle. I like Costco and I order from them all the time. But after this, I will think it twice. I have been ordering from Peapod for many years and NEVER had a problem like this.