I do not like the constant flow of mail, e-mail telling me this is the last step, I must have taken 500 last steps. I do not like when you order something there is no last look at the cart to verify what you want and to see shipping cost. I have ordered something by mistake, and twice shame on me I have ordered something only to receive it and find out the shipping cost as much as the item. I will not be ordering anything from PCH again and I warn everyone stay away. It's nice to think of winning money, but this is so not worth the effort it takes to play these games. I wanted to return the last item but was unable to contact anyone customer service, again NOT WORTH IT!