I ordered a posture-improving bra from this company. A month later the bra arrived, coming from Markham, Ontario, according to the return address. The product was much too small though I had ordered by their sizing recommendations. And the fabric was flimsy, very little posture support. As well the fabric seemed to irritate my skin. So I went to their website and looked for instructions about returning the product.
The assertion on their website indicated that I could return it for free once I received an authorization. I emailed the contact address. No response. Again. No response. After a week or so of this, I noticed under the return information field something called Return Centre. I clicked on this and voila! This is what I should have been emailing! Okay. I made the request and immediately received an email response telling me I would get authorization in 2-3 days. Two, three, four…seventeen days later, I am still waiting. Okay, I went online again and asked again through the Return Centre for authorization. Same email. Same wait. A week for the second try.
So I went to their website and emailed the head office in Britain. I explained the problem and asked for help. Right. No response.
I strongly recommend that people avoid any dealings with this company. The product is not worth the money and there is no return option in spite of assurances otherwise. There is only silence.