Ordered Pens imprinted for a student high school election and they missed the shipping deadline... but made it right by reprinting the order in a day and delivering BY 8 AM in the pouring rain so the pens could be distributed at the school in the small window of time allowed for "election swag" these days. Customer service was great in the evening and I got 2 emails confirming their mistake and that they fixed it. Erin and Trish - good job!