Mary L.

I have been a loyal customer for years with Amazon.ca and because I'm lucky enough to have a local warehouse I've always received any products fulfilled by the warehouse quickly. Order fulfillment has always been within 36 hours. I've foregone store trips cause I know I can get it within a few days if the warehouse has it. As of my last two order that I did this month... 4 days and neither order is even fulfilled yet despite having stock on hand when the orders were placed. I called to voice my concern over my orders being held and was told it was because I requested free shipping. I've always used free shipping Then I was told it's becuase of the warehouse it's shipping from. It's the same warehouse I've always received my goods from. I told the girl she was being told bull$#*! by her peers cause neither issue is a valid reason. Based on what I'm seeing, it appears Amazon is holding back orders that are not Prime orders in order to make guests sign up that don't really require the service. If you don't sign up they hold back your orders from fulfillment so it doesn't ship to you to quickly. Sadly they have lost a customer but I guess that really doesn't matter to them cause they figure they have enough that one lost customer doesn't have an effect.