I sent in items to trade in 2 months ago. Literally had to ask them every week where my offer was and they just kept pushing me out. I had a barely used Ferragamo bag that I could have sold on eBay or elsewhere in those 2 months. They only got to my offer because my husband tweeted the CEO and company saying we had been waiting 2 months. Then the next day they emailed me saying I would have N offer by the end of the day. I had one the next day. The offered me $12 for my bag. I mean really 12! These people are just jerks. Plus if you look up those address it's listed as a furniture store. I think the whole thing is a scam.