My experience with Paleohacks has been good. Perhaps people who have positive experiences don't take the time to write reviews, I decided to buck that trend, First of all I tend to be compulsive when it comes to trying new things, hence I was drawn in to giving these cookbooks a try. I must have been in a brain fog when I ordered three cookbooks for way too much money. I reached out to the company to cancel my order before I received the books, they arrived anyway. I had received an email acknowledging my request, still the books arrived one at a time. I didn't open them and planned to return them. I sent an email to them and received a response within 24 hours and my money was refunded. I call this excellent customer service. By the way, they told me to keep the books ( haven't opened the packages to review the product but c'mon this is an excellent way to treat customers)