Thumbnail of user maryk2249

Mary K.

Contributor Level

Total Points
81

1 Review by Mary

  • Reservation Counter

5/17/21

I thought I was making a reservation through the hotel. Their website looks like the hotel website to trick you. They did not advise you that they were not the hotel reservation desk and they charge a service fee for the booking. I had to cancel my reservation due to the gas shortage-a national emergency in the states I was driving in. I called the hotel and mgr. Said he would refund me. Then I was made aware by the mgr. That the reservation was made through Reservation Counter and I would have to contact them. Reservation Counter said that it would have to go through an inquiry(WHY?) The rep said she would get back to me in 24-48 hours. No response. Four days later, I called again and the service rep told me that I would have to wait 3-10days to hear a resolution. Meanwhile they have charged my credit card a service fee and the whole fee of three nights at the Hyatt. They are holding my money! This is illegal business practices.

Thumbnail of user sandraw1449
Sandra W. – Reservation Counter Rep

I’m sorry for the confusion. Reservation Counter is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com

Mary Has Earned 1 Vote

Mary K.'s review of Reservation Counter earned a Very Helpful vote

Mary hasn’t received any thanks yous.

Mary doesn’t have any fans yet.

Mary isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user bobs2361
3/27/24

Different sites give different totals. I assumed I am on and IHG Web Site but I wasn't queried...

Thumbnail of user stevek1912
3/27/24

Price changed in 2 minutes when I checked the dates with my wife for the dates to reserve the rooms.