My purchase/receipt process was fine. Blinds arrived within about two weeks and fit perfectly according to measurements provided. This was the first time we had done blinds installation, and instructions included left a little to be desired. Fortunately it isn't rocket science, so being mechanically inclined, we muddled through on our own. I expected these to be a heavier wood blind, but they were not as heavy as others I have had. Also, these do not have a tilt stick but the old rope pull types for both tilting and lifting blinds. My fault for not reading description more closely. Since these blinds are for a bathroom and spare bedroom that won't see much use, I am not as concerned. Also, the color didn't match as well with trim paint as I would have liked even after getting several samples, but white is a difficult non-color to match. Overall, the blinds are ok and will work for the purpose for which they were purchased, but in a way, not what I was expecting for the cost. Glad I did not pay full price.