We were with T-mobile in the past and did not have very good coverage.. The last straw was when one of the specialist switched the auto pay from my son's card to my bank account without our knowledge or permission.
When we heard that the 600 and 700 mhz service was good in rural areas we decided to give them another try. Two months in and I have spent half my life trying to work with the office of the president to no avail. When we went into the store we were told that they would pay our switching fees from our old carrier. I even asked them to "double check" and was assured we would be paid for all four of our devices.
My son and daughter live in another state and the salesperson at that store sold him a x phone which apparently deducted 310.00 off switching fees which was never explained. My daughter turned in an essential which we still to this day have not been reimbursed for. When we asked for the phone back since they were not going to pay what they promised they will not return! Basically they hijacked the phone.
We waited as we were instructed for the last bill from our previous carrier. We turned it in only to have them tell us a phone was reimbursed the last time we were with T-mobile, however, my daughter never turned in a phone and the two of the specialist verified that no phones were turned in.
Consequently, I wrote the better business bureau and the Office of the President has now given us different information. Tney claim a phone was turned in and a card was issued for it in in the past, however, they sent the card to someone other than the account holder. They are so disorganized at the expense of an innocent consumer. This has been going on for a month and now it puts us past the 14 day return period.
Bottom line is that T-mobile sales associates lied to us and gave us bad information over and over until it was too late to change our minds. Had they given us correct information to begin with; we would never have switched back
Nobody at T-mobile has access to the proper information to give to consumers to base their decisions on. This is very deceptive and should not be allowed. They "took" my daughter's phone and will not return it and haven't reimbursed what it was worth. We would have turned the phone back to the previous carrier and gotten more than what we were given for the phone had the T-mobile rep given us accurate information. We are senior citizens now stuck with a huge bill from our previous carrier we were not anticipating based on lies told to us by several T-mobile employees. We will have to pass on needed medical appointments in order to pay our previous carrier.
We could never recommend T-mobile to anybody. They lie to the consumer and they took our phone without reimbursement. T-mobile has been a NIGHTMARE for us and we wish we never switched back