What a hassle! Never again. I ordered an Ipsy bag for myself and my grand daughter. She has moved and I don't care for the products. But I can't seem to cancel. Even after I thought I cancelled I received an email that read accept a free bag or confirm your cancellation. But there was no link to cancel. So I replied that for God's sake cancel me already! We will see. I stopped payment thru Paypal but they are linked for one of the accounts to my bank. Oye, what a pain in the neck.