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Mary G.

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1 Review by Mary

West Elm

  • West Elm

“Online purchase - 3 weeks late”
1/21/21

I purchased a large rug three weeks ago, which was showing available to ship, however, it doesn't have a valid tracking number and no estimated delivery date. I spoke to customer service and they were very polite but don't know what happened to my rug—they think it is in Ohio the past week. UPS customer service told me West Elm paid for the shipping label but didn't ship the rug yet.

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