Mary F.

A simple magazine subscription has turned into a customer service nightmare. NO issues received, no help from Amazon with the third party (Synapse). While this may be a problem with the third party, Amazon blames the publisher, and refuses to contact Synapse on my behalf. Lesson learned -- order directly from the publisher -- Amazon does not "manage" subscriptions -- the site really just lists them and collects your money.

Bought the trial 30 day supply as a gift and was shocked to see a charge for a 90 day supply the following month. Horrible service response indicated that I was to blame, although I never "checked the box" that agreed to a subscription. They make undoing their own dishonest charge as difficult as possible. If the product were as great as advertised, they wouldn't need to resort to unethical business practices to keep shipping. BEWARE.