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Mary F.

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Experience: Travel, Shopping

Member since February 2021

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1 Review by Mary


I booked a hotel 3/4/20 for 2/19/21 for my 50th birthday and received and itinerary the next day that says cannot cancel or amend and $678 was drafted through my Visa. I called the hotel and they have no idea who I am. They said to call closer to my trip. I called today, 12 days before my trip and they said my reservation doesn't exist (even have a confirmation number) and that have have not been paid for my trip. I reached out to cancelon support (who they make you pay with and emails your itinerary) and they only send automated emails that my trip may have been cancelled due to Covid. I am unable to get ANY help from Trivago, no number to call, the app is useless and not customer service chat to be found. I called the hotel again and they said that they have not been over booked and no hotels rooms were cancelled due to Covid at anytime. If my trip was cancelled, nobody told me in almost a year and where is my $678? I have had loss in hours due to Covid and CANNOT afford to lose $678 of money I worked for with no reservation! I filed a complaint with BBB! I feel I have been completely taken advantage of and plan to let the world know what a rip off Trivago is along with the "cancelon.com" party they use to make you pre pay for your trip!

Tip for consumers:
Stay Away!

Products used:
Hotel reservation.


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