Most mattresses are delivered in a box or wrapped up and need to inflate and set up before you can even sleep on it. Saatva has a white-glove delivery service instead of a packaged bed delivery. Once they arrive, they set up the mattress and take away the old one, allowing me to sleep on it right away! And when something came up with the mattress, they kept me in the loop until my purchase arrived, I couldn'r have asked for better service!