I orders about 300 dollars worth of products from sharper image. I ended up placing the order but didnt want one of the items i picked. My fault. Within 15 minutes i called sharper image trying to switch the product to something else. I was told they would have to refund the whole order and I would have to re-order it. I sent several emails asking for an email confirmation back that i would receive a total refund back on my credit card. So for days i kept getting shipping updates even though the package was rerouted back to the distribution center. I then received an 18 dollar refund for god knows what, and i received a gift card to make my purchase. I filled a charge back with my credit card company because i dont have the time to fight with them back and forth to get my money back when the return policy states that with 60 days you will get your money back in original form. PLEASE AVOID USING SHARPER IMAGE AT ALL COSTS