Mary c.

I went to a MAC store In Palm Beach Gardens, FL for the first time for a make-up application & to find out about the product line. I heard MAC was a makeup line developed for photography. I prearranged the application appointment & showed up on time. Here was the result: No one knew about my appointment. The lighting was very poor. I asked for heavy makeup application with "contouring" for a photo shoot I was doing. The cashier "took" my appointment... I expected the cashier to tell me about the products & which ones would be good for my coloring. Not a word. She had a lot of brushes but did not know how to use them... I paid them because the lighting was poor & I couldn't see my real reflection! When I went to the photo studio with normal lighting I was really disappointed. It looked like I had no make up on - my lips were pale! I had to reschedule my photo shoot etc... I called the manage, r Lisa, a few days later. Lisa did not care about my experience. She remembered making my appointment but he had no appointment log for reference & wanted to see my receipt to "deal" with me. I still have the receipt. I use it as a reminder. I tell everyone MAC is poor product & unorganized business with unprofessional staff. Go to the Ulta Store 1/4 mile away - you'll get you money's worth & professional business representatives. Shame on you MAC. Shame on you Clinique for misrepresentation of the product.