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Mary B.

Contributor Level

Total Points
85

1 Review by Mary

  • Lowe's

3/29/20

I never leave negative reviews, however, I am tired of Lowes bait & switch practices (which is illegal). They advertise an item on their website on sale and when the item is added to your cart it becomes full price. This is the second time it's happened. Called Lowes Customer Service & the customer service agent tried to rectify the situation by offering a discount after I emailed a screenshot of the sale item online. When she called her supervisor, Richard Miller in Indiana, for approval he denied it stating a screen shot isn't sufficient. I spoke to another supervisor, Dom (ID # *******) who claimed the situation did not qualify for any discount and the price in the cart was correct, not the advertised sale price. He was also going to speak with the customer service rep for offering a discount of which she did not have the authority to do so. I told Dom the rep was trying to find a solution and not to chastise her. After I got off the phone, the item was still advertised on sale. Am going to file a complaint with the Federal Trade Commission. Will NEVER purchase anything at Lowes and will keep supporting Home Depot!

Mary Has Earned 5 Votes

Mary B.'s review of Lowe's earned 5 Very Helpful votes

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