Maryann P.’s Reviews of FreeShipping & more

Maryann's Profile

Review 1
First Reviews
0
Votes 8
Thank Yous 0
Fans 0
Profile Views

95

Contributor Level

Total Points

Shipping

4/8/17

As most of the people before me, I was also charged $12.97 without giving them authorization to do so. Customer service has said they will issue a refund and were most kind, BUT, and I mean a big BUT, the representative said I signed up with my email address which she quoted, AND THEN SHE QUOTED MY PASSWORD! How is it that she knew my password?

Comments (0)
335K Views

Helpful (8)

Thank you

FreeShipping C. – FreeShipping Rep Over a year old

Hi Maryann,

We're sorry to hear about the confusion regarding our membership, but we're happy to hear you were able to cancel your account and receive a refund. We keep all of our member information in a highly secure system on the internet, with a limited number of customer service representations who have access. This information is kept safe and private in our system so we can look up member accounts and assist each customer accordingly. The passwords are kept on file in case a member forgets their password and needs to create a new one. I hope you find this information helpful! If you have any other questions, feel free to contact help@freeshipping.com for further assistance. Thank you!

Sincerely,

The FreeShipping.com Team