MaryAnn M.

This site is really messed up for several reasons and there is no customer service - just people that will help you do simple things on the sites pages - but nobody to really help with anything off the beaten path. If you need anything that is not the usual booking, payment and review - then forget it youre screwed and youre on your own.

My first guest booked two reservations and I did not know it. I accepted the booking and thought all was well but then got charged for a decline for the other reservation she made even though it was a duplicate that was for the same person for the same time period. It's ridiculous because they canceled the second reservation but I got dinged for a "decline" to the second reservation that they charged me for so I had one accept and one decline when I didnt know that there was 2 reservations for the same guest and same time.

Then this same visitor turned out to be horrible.

I have had only two guests from HomeAway - one was great and one was horrible.

There are many other problems too many to mention right now. It boils down to this:

If you have anything at all out of the perfect booking like a hotel forget it but unlike a hotel can not cancel easily.

If you are a visitor and get a host from hell youre screwed!

If you are an owner and get a guest from hell youre screwed!

Airbnb is better.