MaryAnn M.

We stayed at a condo that promised multiple amenities with a picture to back it up, like a TV. When we arrived late in the evening there was no tv not a fully stocked kitchen like coffee pot etc. The host said she would bring it down. It was suppose to be air conditioned, only a small unit in the living area with fans in the bedrooms. I was traveling with my 97 year old Mom and could not leave to find a hotel. We tried using the sink in the bathroom and it was clogged. Again the host said she would fix it plus provide more towels (there was one bleached stained wash cloth, two hand towels, two bath towels (one had a huge hole in it) and a few beach towels. The host knew that there were three of us staying There was no where to hang the few towels to dry had to use door handles. When the coffee pot was left the next day, the top of the reusable pod was broken so it was not working. We left for the day expecting the issues to be resolved when we returned and nothing. When I texted the host she said they were away for the weekend and she cold not do anything else. Again it was late at night. So the next morning we left and I texted the host telling her that it was uncomfortable to stay there and I would expect a refund. Out of the 19 amenities that were suppose to be there there was only a few. I have contacted my credit card company to dispute the charges and they are working on it, BUT... I contact Airbnd several times with feedback and asking about this situation and nothing from them. My recommendation, do not believe everything on their website. Buyer Beware! You would think since they can afford to advertise on TV they would have the funds to back up their promises on their hosts. NEVER AGAIN!