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I had the same issue I ordered a wig and did not hear anything I called and they said it was Back ordered Ok I said BUT because they had my credit card they sent me another color (which I did not ask for) and charged my credit card! They said send it back and they will refund everything including shipping charges They have NOT given me a full refund and are now given me the run around! I will not order anymore from them! They have lost my business
Maryanne W.'s review of Wigs.com earned 8 Very Helpful votes
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Maryanne, Thank you for your feedback. I apologize for the headache your backorder situation caused you. The secondary color was sent at your request. We never send out another option without the client request. It looks like your order has been reconciled and you have been credited. It also looks like you have made another order with us since. I just want to reach out to make sure you were taken care of and had a positive experience on this last order. Please feel free to contact me if you have any issues or comments. Thank you Maryanne and we appreciate your feedback. It helped us to revamp our backorder system with our manufacturers! System should be much smoother now.