Maryam O.

Where do I start even?

Ordered in October - sent with wrong engraving.
Sent it back - came back broken with no engraving.

They gave me a small part refund and told me to send it back again.

Came back again with no engraving

Told I would get another part refund for the trouble
Got nothing. Told because of Brexit they can't give me a refund and promised a refund of 15% of the price of the product for the trouble,

Chasing, chasing, no response. I finally call them. They tell me no refund at all. As I got the part refund last time. Despite them making mistakes 3 TIMES AND PROMISING ME THE 15%

On top of that they hardly ever answer e-mail and you can never, ever get hold of any managers.

By a long shot the worst company I have ever dealt with in my life.

I had been resisting leaving a review for this long but they have rudely told me I will not be getting the refund THEY promised so this is an incredibly well-deserved review of them.