Mary A.

I ordered two pairs of the seven day knit wide leg slacks. I always order petite sizes but this time I must have read the wrong line and ordered reg length. I sent both pairs back. I wanted to exchange them for petite. I waited almost 2 weeks for the pants. I finally called because my bill was due that day and I didn't have any merchandise. When I called they said one was now out of stock. It would have been nice to know that. I checked on the other pair they
Were there but when I was told the price it was more than the price I was charged I said I used a 30% off coupon. The agent said I should have marked that on the exchange sheet. I had them ship the right size pants that were there. I called today to check on the status and they didn't have a record of that order. I hung up when they said it would be 10-15 minute wait for an operator. I have been a cutomer for 20+ years and never had this problem before. The cutomer service rep was very rude.