Mary A.

It was easy to shop and my memorial Day discount was automatically applied so I didn't have to struggle with it

THIS IS A TERRIBLE COMPANY. Their website and employees promise one thing but they do another. PAYOUTS TAKE OVER A WEEK. They say that they process a pay out within 24 hours of a guest checking in. My guest checked in on Sunday and the payment was not sent until Wednesday. I asked for an ACH which, normally, takes a few hours. They didn't send the payout ACH. I called for assistance and was lied to several times. The supervisor, Michael, told me that there was a problem with the guest's payment. I had verified weeks earlier that the payment had been received in full. Then, he told me that there were no managers to speak with me and refused to provide a number for their corporate offices, though I repeatedly asked for one. DO NOT TRUST THIS COMPANY! They still owe me nearly $13,000 for a one week stay.