I had put in my order already for my baby boy and needed to change the size of clothing and shoes one size up. When I had called customer service, the lady who helped me was very sweet! She had cancelled my whole order by accident, but bumped me up to over night shipping and added a 30% off my order for the inconvenience. PLUS she gave me a coupon code me 30% off my next order and also over night shipping. This was the first time I had to deal with customer service and the person who helped me was nothing but the best and made sure she got everything taken care of plus more!