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Latest order was a Rado Integral Jubile' watch on Dec. 9,2013. Rec'd from NY to California in 1 day... Ashford even paid for the shipping. Watch is beautiful and works great. This is my second watch from Ashford (previous Rado Ceramica in 2007... still AOK!) These watches are "grey market". Certainly authentic/new, but not factory warranted. Thus, the Ashford equivalent warranty. I even spoke to Rado CS in New Jersey and they gave Ashford the "thumbs up". Now, my watches have never broken (I have had the first one serviced normally), nor do I expect them to... however, I do trust Ashford completely if I were to ever have a problem within the warranty period.
Also, one other note of importance, within 3 days of receiving my latest watch, the price was reduced by $175.00 on the site for the holiday rush. Ashford immediately credited the $175.00 to my credit card. Simply, that is great customer service.
Will I ever order from Ashford again? Of course I will!
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