Martin S.

Hello, my name is Martin and would like to tell you about my experience with CRC.
The worst company I have ever dealt with. So here is my story:
I ordered new bike and padles to go with it on Monday morning. I paid with card so the money was taken from my account basicly immediatly. I got an email next day saying the order was just shipped. But afer reading the email properly I realised they shipped only the padles. So I contacted the support asking when is my bike going to be shipped. Appart from the typical copy - paste nonsence talk about the bike being prepared I was assured that the bike was allocated to my order. This is part of the actual response from CRC Virginia:
As far as I can see on our system, the bike has been allocated to your order and should ship in the next few days.
That was on Tuesday. Since I wasn't getting any reply for a while I also tried to contact them through Messenger. I got a reply from CRC Claire this time claiming exactly the same:
The bike looks to have been allocated and going through its pre dispatch inspection.
Today is Friday and since the online system was still showing PROCCESING I decided to contact them again. I even managed to catch someone on the live chat but couldn't believe what the guy - this time Richard - was telling me. To be exact I was told the bike is no longer available and they are canceling my order and sending money back - it will apparently take ut to 10 working days to appear in my account. And if didn't tell the Richard guy that the amount is not correct he wouldn't send me the shipping fee back (EUR 120).
So the result of this is: the padels for the bike I will not be getting are waiting for me at the post office, they keep my money for the bike for over two weeks and the biggest joke is the fact that their website claims they have only 5 of the actual bikes in stock and I should order soon.
To be honest it all looks to me like a total scam and way how to gain profit from customers money while not actualy having the bikes in stock.
Supposedly I will get an email from Richard CRC explaining why he canceled my order for stock issues at the same time their website claims 5 pieces in stock.
I have to say I'm very frustrated. I was expecting to go on a trail trip with my daughter and now I don't have the bike (but I have the padels for it) and don't have the money I paid for the bike. WORST ONLINE BUYING EXPERIENCE EVER.