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Martin S.

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Total Points
85
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1

1 Review by Martin

Dermstore

  • Dermstore

“Added on product without permission”
10/1/16

Ordered one item, completed the routine check out process but somehow they added an additional product so my order was double the price I expected. It's as if they select the additional product and it's up to you to de-select the product they included in your order. I order online products very often, never once did it notice the additional item added on throught the online transaction, until I viewed my statement.

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  • 157K Views
Helpful  (5)
Thank you
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Dermstore C. – Dermstore Rep

Thank you for your recent inquiry. Occasionally, at the end of the checkout process, we offer additional products that complement your skin care regimen and boost your results. You may choose to add the item(s) to your order or to decline and proceed to your order confirmation.
If you need to reach out to our customer service team to resolve this matter, feel free to send us an email at service@dermstore.com, or call 1.800.213. DERM (3376) or start a live chat session by visiting dermstore.com/customerservice

Martin Has Earned 5 Votes

Martin S.'s review of Dermstore earned 5 Very Helpful votes

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